Terms of Service

Acceptance of Terms

By booking or using the services of Reset & Restore Co., you agree to these Terms of Service. If you do not agree to these terms, please do not use our services.

Scope of Services

Reset & Restore Co. provides the following services:

• Cleaning Services: Professional cleaning of residential and commercial spaces, including light maintenance tasks
• Driver Laundry Services: Mobile wash, dry, and fold services for truck drivers, including pickup from truck locations and delivery back to your truck
• Light Maintenance: Minor maintenance tasks as part of our service offerings, as specified in your service agreement

Scheduling & Access

You are responsible for providing accurate information about your service location and parking or truck access. You must ensure that:

• Your location is accessible and safe for our team to perform the service
• You provide clear instructions for access (gate codes, door keys, parking information)
• You are available at the agreed-upon time or have arranged alternate access
• You provide accurate measurements, photos, or other details requested to prepare for service

We reserve the right to decline service if access is unsafe, impossible, or substantially different from what was represented.

Customer Responsibilities

As a customer, you are responsible for:

• Ensuring your property is reasonably accessible for service delivery
• Securing or removing any items not included in the service scope before our team arrives
• Communicating any special requirements, allergies, or concerns in advance
• Promptly reporting any issues or concerns with the service
• Authorizing and approving service prices before processing begins (especially for driver laundry based on final weight and add-ons)

Pricing & Estimates

Any estimates provided are subject to confirmation and may change based on:

• Actual conditions upon arrival (scope of work, additional items discovered)
• Special requests or add-on services
• For driver laundry, the exact weight of laundry after pickup (see Driver Laundry Terms for specifics)

We will communicate any pricing adjustments and receive your approval before proceeding with service. Prices are quoted in US dollars and do not include any applicable taxes unless specified.

Payment Terms

Payment is due at the time of service completion or as otherwise agreed. We accept payment by:

• Credit or debit card (processed securely through our payment processor)
• Electronic transfer or other methods as agreed in advance

Invoices will be sent to the email address you provide. Payment must be received to complete the service transaction. Late payments may result in suspension of future services.

Limitation of Liability

To the fullest extent permitted by law, Reset & Restore Co. is not liable for:

• Indirect, incidental, special, or consequential damages arising from our services
• Loss of profits, revenue, or business opportunity
• Damage to items or property not explicitly covered in the scope of service
• Delays caused by traffic, weather, or circumstances beyond our reasonable control

Our total liability for any claim arising from your use of our services shall not exceed the total amount you paid for the specific service in question. Some jurisdictions do not allow the exclusion or limitation of certain damages, so this limitation may not apply to you.

Dispute Resolution & Contact

If you have a concern or complaint about our service, please contact us first before pursuing any formal action:

• Email: hello@resetrestoreco.com
• Phone: [PHONE NUMBER]

We are committed to resolving issues promptly and fairly. Most concerns can be resolved through direct communication. If we cannot reach an agreement, you and Reset & Restore Co. agree to attempt resolution through negotiation before pursuing any legal action.

Modification of Terms

We may update or modify these Terms of Service at any time. Changes will be posted on our website, and your continued use of our services after such changes indicates your acceptance of the updated terms. We recommend reviewing these terms regularly.

Cancellation Policy

For specific information about canceling or rescheduling your service, please refer to our Cancellation & Refund Policy.