Driver Laundry Terms

Service Overview

Reset & Restore Co. provides mobile wash, dry, and fold laundry services designed for truck drivers. We pick up your laundry from your truck, wash and dry it, fold it, and deliver it back to you at your designated location. This policy outlines the terms and conditions specific to this service.

Pickup & Delivery Time Windows

Pickup and delivery times are estimates, not guaranteed commitments.We provide estimated time windows based on:

• Our route schedule and driver availability
• Current traffic conditions
• Volume of orders scheduled that day
• Your truck’s location and accessibility

You will receive a text message with your estimated pickup window before the driver departs. Traffic, weather, equipment issues, or a high volume of orders may affect the final pickup time. We try to maintain predictable schedules, but we cannot guarantee arrival within any specific time window.

If you need your laundry by a specific time, please let us know when booking so we can attempt to accommodate, though we cannot promise exact timing.

Driver Roll-Out & Departure Time

Our driver provides a stated roll-out time and approximate route departure time when you book your pickup. This is our planned schedule and represents when the driver intends to leave the facility.

However, we cannot guarantee the driver will depart at this exact time.Factors beyond our control include:

• Equipment delays or mechanical issues
• Unexpected changes in order volume
• Traffic or road conditions
• Urgent service requests
• Weather delays

The driver will do their best to stick to the announced schedule, but we cannot be held liable for delays caused by these circumstances.

Pricing & Final Weight Determination

Final pricing is determined by the exact weight of your laundry after pickup. Here’s how the pricing process works:

• Estimated Quote: When you book, you provide an estimated weight, and we give you an estimated price based on [PRICE PER POUND]
• Actual Weighing: After the driver picks up your laundry, we weigh it on an accurate scale at our facility
• Price Approval: You will receive a text message with the exact weight and final price before we begin washing
• Your Approval Required: You must approve the final total before processing begins. If you decline, we will return your laundry unprocessed

This ensures you are never charged more than you agree to. The exact weight may differ from your estimate due to items you may have forgotten or miscalculated.

Add-On Pricing

In addition to base wash, dry, and fold pricing, the following add-on services and charges may apply:

• Bulky Items: Blankets, comforters, or other oversized items may incur an additional charge per item
• Sheets & Pillowcases: Extra sets or specialty linens may have an additional charge
• Shoes: Specialized wash and dry for shoes is an add-on service
• Press or Steam Service: Additional cost for ironing or steaming items
• Scent Booster or Fabric Softener: Optional fragrance additives at your request

You will be notified of any add-on charges as part of your final price approval before washing begins.

Items Left in Pockets

We cannot be responsible for items left in pockets. Please check and empty all pockets before your laundry is picked up. We will do our best to identify and preserve any items accidentally left in pockets, but:

• Damage, loss, or theft of items in pockets is your responsibility
• We will attempt to contact you if we find valuables, but we cannot guarantee safe-keeping
• Any unclaimed items from pockets will be disposed of after [RETENTION PERIOD]

To protect your belongings, inspect your pockets before pickup.

Delicate & Unsuitable Items

Certain items are unsuitable for our standard wash, dry, and fold process. We may decline to process items that:

• Are very delicate (fine silk, lace, or hand-wash-only garments)
• Require dry cleaning only
• Have stains that require specialty treatment
• Are heavily soiled or contaminated
• Are damaged or have loose seams
• Contain hazardous materials or strong odors

If our driver identifies unsuitable items, they will contact you to discuss options before we begin processing. You may choose to remove those items or accept the risk of processing.

Allergies & Detergent Preferences

Please inform us of any allergies or detergent sensitivities when booking or in advance of pickup. We can:

• Use fragrance-free or hypoallergenic detergent upon request
• Avoid specific brands or types of detergent
• Accommodate special handling for sensitive skin

Any special requests must be communicated at the time of booking to ensure your laundry is processed according to your needs.

Lost or Damaged Items

While we take great care with your laundry, damage or loss may occasionally occur. The following guidelines apply:

• Reporting Damage: Inspect your laundry within [DAYS] days of delivery and report any damage or missing items immediately
• Damage Caused by Cleaning: If damage is caused by our cleaning process or negligence, we will replace or refund the item based on its condition (not original purchase price)
• Pre-Existing Damage: We are not responsible for damage that existed before pickup (weak seams, worn fabric, etc.)
• Maximum Liability: Our total liability for lost or damaged items is the actual replacement cost, not to exceed [LIABILITY CAP] per item or [TOTAL CAP] per order
• Loss Claims: We will investigate and work with you to resolve claims fairly

To minimize risk, we recommend removing expensive or irreplaceable items before pickup.

Unclaimed Laundry

If your laundry is not picked up within [RETENTION PERIOD] days of the scheduled delivery date:

• We will attempt to contact you by phone and text to arrange pickup
• After [RETENTION PERIOD] days, we may dispose of the laundry
• You remain responsible for payment for completed services

Please arrange timely pickup to avoid storage issues and ensure your laundry is returned in the best condition.

Private Order Link Confidentiality

Each order includes a unique private tracking link that you can use to monitor your laundry status and approve final pricing.

This link is personal and should not be shared with others. The link contains information about your order, location, and pricing. For your privacy and security, please:

• Do not share this link in public forums or social media
• Do not forward this link to people outside your immediate household or business
• Keep this link secure as it allows access to your service details

If you need to share order information with someone, contact us directly for authorized sharing options.

SMS Communications & Consent

Transactional Text Messages: We send text messages for service-related communications:

• Pickup time window confirmations
• Final weight and price approval requests
• Delivery time and location updates
• Service status notifications

These messages are sent manually by staff from our business phone line. They are separate from marketing messages and are necessary for service delivery.

Marketing Messages: We may send optional promotional messages with your consent. Accepting marketing messages is entirely optional and not required to receive service. You may opt out of marketing messages at any time by replying STOP to any message.

Message & Data Rates: Standard message and data rates may apply. Please check with your mobile carrier for specific rates and charges.

What to Expect

The typical driver laundry process includes:

• Booking: You provide estimated weight and special requests
• Pickup Notification: You receive a text with the estimated pickup window and driver departure time
• Pickup: Driver collects your laundry at your truck
• Weighing & Pricing: Your laundry is weighed, and you receive a final price via text
• Price Approval: You approve the final total before washing begins
• Washing, Drying & Folding: Your laundry is processed
• Delivery Notification: You receive a delivery time window update
• Delivery: Your clean, folded laundry is delivered back to your truck

Limitation of Liability

To the fullest extent permitted by law, Reset & Restore Co. is not liable for:

• Delays in pickup or delivery caused by traffic, weather, or circumstances beyond our reasonable control
• Lost or damaged items as described above (subject to our maximum liability limits)
• Indirect or consequential damages arising from this service

Our total liability for any claim is limited to the amount paid for the specific service, not to exceed [TOTAL LIABILITY CAP].

Cancellation Terms

For specific cancellation and refund terms related to driver laundry, please see our Cancellation & Refund Policy. In brief:

• Before Pickup: Cancel with [NOTICE WINDOW] hours notice for a full refund
• After Pickup, Before Washing: [PERCENTAGE]% cancellation fee
• After Washing Begins: No refund; full service charge applies

Contact Us

If you have questions about driver laundry services or these terms, please contact us:

• Email: hello@resetrestoreco.com
• Phone: [PHONE NUMBER]
• Address: [BUSINESS ADDRESS]

We’re here to make your laundry service convenient and reliable.