Cancellation & Refunds

How to Cancel or Reschedule

To cancel or reschedule a cleaning appointment, please contact us as soon as possible:

• Phone: [PHONE NUMBER]
• Email: hello@resetrestoreco.com
• Text: You can also text from the phone number associated with your booking

We will do our best to accommodate your request, subject to staff availability and notice requirements.

Cancellation Notice Requirements

To be eligible for a full refund or reschedule without penalty, you must provide notice within the following timeframe:

• [NOTICE WINDOW] hours before your scheduled appointment: Full refund or free reschedule
• Less than [NOTICE WINDOW] hours: A cancellation fee may apply

Cancellations requested after we have already begun travel to your location may incur a service charge.

No-Show Policy

If you are not available when our team arrives and cannot be reached to reschedule or cancel:

• A no-show fee will be charged to your original payment method
• We will attempt to contact you by phone or text to confirm availability
• If access to your property is locked and you have not provided access information, we will not be able to enter and a service charge will apply

Driver Laundry Cancellation

For driver laundry services specifically, cancellation terms depend on the stage of the service:

• Before Pickup: Cancel with [NOTICE WINDOW] hours notice for a full refund
• After Pickup, Before Washing Begins: A [PERCENTAGE]% cancellation fee applies
• After Washing Has Begun: No refund; the full service charge applies since processing cannot be stopped mid-wash

The driver will confirm the laundry status before pickup. Once washing begins, the laundry must be completed.

Refunds for Service Issues

If you are not satisfied with the service provided, please contact us within [DAYS] business days of service completion. We will:

• Review your concern and assess the situation
• Offer to re-clean or redo the service at no additional charge if the issue is within our control
• Issue a partial or full refund if the service did not meet our standards

We stand behind our work and want you to be satisfied. Most issues can be resolved through communication and a redo of the service.

Re-Clean or Redo Policy

If you request a re-clean or redo of a service:

• Re-cleans for valid quality issues will be provided at no charge within [DAYS] days of the original service
• You must contact us within [DAYS] business days to request a re-clean
• If the issue was caused by a change in condition or new mess after the original service, normal cleaning rates apply

How Refunds Are Issued

All refunds are issued back to your original payment method. Depending on your credit card company or bank, it may take [PROCESSING TIME] business days for the refund to appear in your account. We will provide you with a refund confirmation and reference number.

If you were charged by invoice or electronic transfer, refunds will be sent via the same method you used to pay.

Exceptions

Refunds may be denied or reduced if:

• You cancel with insufficient notice as described above
• You do not show up for your scheduled appointment
• The service was provided as agreed and you do not contact us within the required timeframe to report issues
• Additional costs were incurred due to your circumstances (e.g., extra supplies needed due to unexpected conditions)

Contact for Refund Requests

To request a cancellation, reschedule, or refund, please contact us:

• Email: hello@resetrestoreco.com
• Phone: [PHONE NUMBER]
• Address: [BUSINESS ADDRESS]

We will acknowledge your request within one business day and work with you to resolve the matter fairly.