Privacy Policy

Introduction

This Privacy Policy explains how Reset & Restore Co. (“we,” “us,” or “our”) collects, uses, and protects information about you when you use our services or visit our website.

Information We Collect

We may collect the following information from you:

• Personal Information: Your name, phone number, and email address
• Service Address: The address where you request our cleaning or driver laundry services
• Truck/Parking Details: Information about your vehicle location and access for driver laundry pickup and delivery
• Photos: Images of your laundry, truck scale readings, or property conditions to assist with service delivery and quality assurance
• Service Records: Appointment scheduling information, service dates, completion confirmations, and invoices
• Preferences: Detergent allergies, scent preferences, and special handling requests

Payment Information: Your payment card details are handled exclusively by our third-party payment processor. We do not store or have access to your full card numbers or payment card data.

How We Use Your Information

We use the information we collect to:

• Schedule and confirm your service appointments
• Calculate pricing and generate invoices
• Coordinate service delivery and truck location access
• Send appointment reminders and service updates
• Process payments through our payment processor
• Improve service quality and respond to feedback
• Comply with legal or contractual obligations

SMS Communications & Consent

Transactional Messages: We send text messages for service-related communications, including:

• Pickup confirmations and time windows
• Price approval requests and service updates
• Delivery notifications

These messages are separate from marketing communications. Transactional messages are sent manually by staff from our business phone line and are not automated SMS platform messages. You will receive these messages as part of your service, and they are necessary for service delivery.

Marketing Messages: We may send optional promotional or informational messages with your consent. Accepting marketing messages is entirely optional and is never required to receive our services. You may opt out of marketing messages at any time by replying STOP to any message or contacting us.

Message & Data Rates: Standard message and data rates may apply. Please check with your mobile carrier for specific rates and charges.

Information Sharing

We share your information only as necessary and with the following parties:

• Payment Processor: Your payment information is securely processed by a third-party payment processor
• Email Delivery Provider: We may use a third-party service to send appointment confirmations and invoices to your email
• Hosting Provider: Our website and service booking system are hosted on secure cloud infrastructure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We will not share your information except as necessary to provide our services or comply with the law.

Data Retention

We retain your service records, including appointment history and invoices, for a period of [RETENTION PERIOD] in accordance with standard business practices and any applicable tax or legal requirements. You may request deletion of your personal information at any time, subject to legal or contractual obligations.

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct or update inaccurate information
• Deletion: Request deletion of your personal information (subject to legal or contractual obligations)
• Opt-Out: Decline optional communications such as marketing messages

To exercise any of these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe.

Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Security

We maintain reasonable administrative, physical, and technical safeguards to protect your information against unauthorized access, alteration, and destruction. However, no security measure is perfect, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services after such changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: hello@resetrestoreco.com
• Phone: [PHONE NUMBER]
• Address: [BUSINESS ADDRESS]

We will make every effort to resolve your concerns and respond to your request within a reasonable timeframe.